Trellix Jobs

Job Title:

Technical Support Engineer

Role Overview:

Skyhigh Security seeks a Technical Support Engineer for Gateway Security Products. The ideal

candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by

the ability to expand upon core knowledge. This is a great opportunity for someone with patience

and an empathetic view of the customer to hone their skills and advance their career providing

value to customers while working with an industry leader in Security technology.

Drive customer success and satisfaction by solving complex challenges with Security-

Centric Solutions. Provide a differentiated service experience with customer-relevant

outcomes through integrated solutions and support. Enable Customers to operate and realize outcomes for solutions by creative solutions.

Interact with the Skyhigh Security Cloud customers via phone/email and

provide the highest level of urgency to resolve customer issues in a timely

manner.

Provide remote support on our product and resolve product-related issues

during POC & post-deployment phase, through research 
and

troubleshooting.

Debugging system-level problems in a multi-vendor, multi-protocol network

environment with high-level technical expertise on complex issues.

Work closely with Support Escalation engineers to resolve critical issues

Evaluate the scope for timely escalation and ensure that critical problems are

addressed as per the priority.

Document all technical issues, analysis, and communication with the customer

and ensure that the documentation is crystal clear with action items, CTAs, etc

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans

• Medical, Dental and Vision Coverage

• Paid Time Off

• Paid Parental Leave

• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers. More at https://trellix.com .